FAQ

We understand that financial products are often complex and that you may have not had every detail about the product or contract explained to you upon purchase. Our FAQ is here to help you fill in the gaps on some details which may have been omitted when you took up the policy and also offer you some extra guidance in regards to whether you are eligible for a claim. If this PPI FAQ didn’t assist you, you can contact us here for some extra feedback.

How do I know if I am eligible to make a claim?

Payment protection insurance was often included on loans and credit cards with the customer having minimal knowledge about the policy at the time of purchase. It was created to assist customers in making payments if they suffered from an accident, injury, ill-health or unemployment. If you answer no to any of the following questions then you are eligible for a claim.

• Was it explained to you what you were buying?
• Was the policy suitable for your circumstances?
• Were you informed that the PPI was optional?
• Were the policy exclusions clarified?
• Were you asked questions related to your health, employment or age?
• Was the PPI included for the full term of the loan?
• Was the PPI included without your consent or knowledge?
• Were you informed that you could purchase the policy elsewhere?
• Was it added as a lump sum premium?

What can you help me claim back?

• Once we have assessed your claim and identified evidence of mis-selling, we will apply to have all the premiums you have paid, plus any interest these premiums attracted, refunded.
• We also apply for a further 8% statutory interest to be added to ensure you are placed back in the position you would have been in, had you not been mis-sold in the first place.

What if my Finance Agreement has been paid off?

• We can still help. Simply provide us with the details of you claim as normal and we will assess your case straight away.

Will my PPI still cover me if my claim is successful?

• If your claim is successful, you will receive a refund of all the premiums you have paid into your policy.
• The policy itself will automatically be cancelled. You will no longer have to maintain further premiums towards this policy and your cover will cease with immediate effect.
• We recommend that you seek alternative protection cover. We can refer you to one of our partners who can offer you an ethical policy to suit your needs should you require it.

Why should I use Stanton Fisher when I can do this myself?

• We have won many millions of pounds for our clients in the UK and Ireland.
• With our expertise, we will save you the time, effort and stress of handling your complaint and challenging the finance companies on your own.
• We are able to highlight all the reasons for a mis-sold policy and will be able to assess your claim quickly and establish the level of compensation you are entitled to.
• We will manage your complaint from beginning to end until you receive a suitable compensation.
• We will also break down the complex terminology into simple terms so you are fully aware of the process.

How much will this service cost me?

• Stanton Fisher operates on a strictly “No win, No fee” basis and will only take a percentage of any compensation that we successfully mediate on your behalf. Our fee is 33% including all taxes (where applicable).
• If your claim is successful your compensation will be paid towards to your credit arrangement. This will subsequently lead to a reduction in your outstanding credit or if your credit has been paid off, a cash settlement.
• Please be aware that if your outstanding balance or term of agreement is reduced and you do not receive a cash benefit, our mediation fee will still be due.
• We will, however, endeavour to help you as much as possible,by arranging to take payment in manageable instalments.

Can my claim affect my relationship with my Finance Company?

• No, financial institutions are not allowed to disadvantage a customer because they have made a complaint.

How do I start to make my claim?

• All you need to provide us with are the details requested in our claim pack, which is very straightforward; you can begin your claim here.
• Once we have received your claim pack we will obtain any further information we require directly from your bank or finance company to build the strongest possible case and submit the complaint on your behalf.

How long will my claim take?

• Due to the individual nature of PPI complaints, the length of time can vary; however, most claims are resolved within 3-6 months. Rest assured your claim will receive the utmost attention and focus whilst in our care.

What if I have already made a successful claim against my PPI policy?

• This does not preclude you from pursuing a complaint against the mis-selling of your policy.
• As each case is assessed on its own merits, we will be able to advise you further once we have received your completed claim pack and a summary of any benefits you have already received under the policy.

What can I do if I am unhappy with the service provided by Stanton Fisher?

• We do hope that you never have cause for complaint about our services as we strive to be the market leader in terms of our customer relations and provision of services.
• Any complaint received will be taken very seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure, which is designed to resolve any concerns quickly and efficiently.
• A copy of our internal complaints procedure can be obtained by contacting our claims office.